Outcomes & Impact

Results you can measure. Performance you can trust.

Verified, management-approved results from our 2026 KPI Performance Dashboard, covering education and training programs and 25 years of program and project management.

2026 KPI Performance Dashboard

Education, professional development & training performance.

Our 2026 KPI Performance Dashboard reports multi-year results across Captivate’s education, professional development, and training programs. It covers 74 programs serving more than 10,000 participants in six states and the District of Columbia. It tracks learning and completion, workforce placement and retention, delivery quality, equity, and partner satisfaction against targets and industry benchmarks.

10,323Total participants
74Programs delivered
87.9%Program completion rate
97%Goals achieved
84%Job placement within 90 days
92%Average satisfaction rating

PDF · 8 pages · 160 KB · Approved 2026 results

First page of the Captivate 2026 KPI Performance Dashboard
Education, Professional Development & Training

Results across 74 programs and 10,323 participants.

Cumulative performance reported in the 2026 KPI Performance Dashboard, compared with program targets and industry benchmarks.

10,323Total participants
74Programs delivered
87.9%Completion rate
97%Goals achieved
92%Participant satisfaction
96,500Training hours

Learning performance vs target

Actual vs target or industry benchmark, %

Workforce outcomes

Placement, retention, and advancement vs target, %

Estimated participants by state

Estimated allocation of 10,323 participants

Participants by age group

Share of 10,323 participants

Delivery quality, equity, and partnership

Actual vs target or industry benchmark, %

+42%Average pre/post knowledge gain
+65%Gain in self-efficacy
67Net Promoter Score (industry 45)
4.6/5Instructor effectiveness
$2,753Cost per successful outcome (industry $3,200)
127Employer partnerships

Company-reported cumulative figures from the 2026 KPI Performance Dashboard. State-level participant counts are estimates. Workforce outcomes are based on the subset of participants eligible for employment services (about 40% of total). Industry benchmarks are shown for comparison only.

Program & Project Management · 2000–Present

A portfolio of 140 projects delivered over 25 years.

140Total projects
25Years active
$385MPortfolio value
$2.75MAverage project value
94%Project success rate
94%Project renewal rate

Value created for clients and the portfolio

Dollars in millions

Key rates at a glance

Portfolio rates, %

Project performance vs target or industry

Delivery, client experience, and technology implementation, %

4.7/5Client satisfaction (CSAT)
72Net Promoter Score
84%Repeat engagement (industry 60%)
247Team certifications

Company-reported portfolio figures from the 2026 KPI Performance Dashboard, 2000 to present. Industry benchmarks are shown for comparison only.